Frequently Asked Questions
Frequently Asked Questions
Shopping
Shipping charges are calculated at checkout based on your delivery location and the size of your order. We ship worldwide from Bhavnagar, India.
Delivery times vary by destination, and by item, since many pieces are restored or prepared to order. We’ll keep you updated after your order is placed, and you’re always welcome to reach out for a status check.
Yes, an invoice is generated automatically and emailed to you once your order is confirmed. You can also find your order details under My Account.
Yes, we ship worldwide from Bhavnagar, India. Shipping costs and delivery times vary by destination and are calculated at checkout.
Payment
Payment is charged at the time you place your order, once it has been successfully processed through checkout.
Your wishlist lets you save pieces you’re interested in so you can find them again later, without adding them to your cart right away.
Please contact us within 48 hours of delivery with photos of the item and its packaging, and we’ll arrange a replacement or refund. See our Refund and Returns Policy for details.
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to update or cancel it. Once an order has shipped, it can no longer be changed.
Once your order ships, we’ll send you tracking information by email so you can follow its journey to your door.
Can’t find your answer? Request a quote or contact us. Buying for a business? See trade & wholesale, or read how we source and restore our pieces.