Refund and Returns Policy
Overview
At Vintage Ship Artifacts, every piece is inspected before it leaves our workshop, but we want you to be fully happy with your purchase. This policy explains how returns, exchanges and refunds work for orders placed on this site.
Return window
You have 30 days from the date of delivery to request a return or exchange. After that window has passed, we’re unable to offer a refund or exchange.
Eligibility
To be eligible for a return, an item must be unused, in its original condition, and in its original packaging. Please include your order number or proof of purchase with any return.
Because many of our pieces are restored, one-of-a-kind, or made to order, the following are not eligible for return unless the item arrived damaged or defective:
- Custom or made-to-order pieces
- Items marked as final sale or clearance
- Products that show signs of installation or use
Damaged or incorrect items
Our pieces are carefully packed, but if something arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with photos of the item and packaging so we can make it right.
Refunds
Once we receive and inspect your return, we’ll email you to confirm it’s been received and let you know whether the refund is approved. Approved refunds are issued to your original method of payment; please allow a few business days for it to appear, depending on your bank or card provider.
Return shipping
Unless the item arrived damaged or incorrect, the cost of return shipping is the customer’s responsibility. Given that we ship worldwide from India, we recommend using a trackable shipping service, as we can’t be responsible for returns lost in transit.
Questions
If you have any questions about a return or refund, please reach out through our Contact Us page and we’ll be glad to help.